JM
Jason M
1 reviews | Active since Jan 2022
17 Jan 2022, 07:08
Disappointed
I am very disappointed in the way capitec has been operating, we mistakenly deposited money into a wrong account and capitec has to date not helped in reversing the money. They told us to open a case against the accound holder of the person we deposited the money into and the police also told us that they cannot open the case as the person we deposited money into their account his/ her cellphone is not working. Now we dnt know what to do. Capitec will not help so the police.
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
17 Jan 2022, 07:23Good day Jason
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's reply17 Jan 2022, 07:23
Official
Good day Jason
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
JM
Jason M's updateReviewer Update
18 Jan 2022, 18:10i am still unhappy with the way capitec is handling our issue, the consultants are just so rude. i would not in any circumstance advise someone to bank with capitec bank.
JM
Jason M's update18 Jan 2022, 18:10
Reviewer Update
i am still unhappy with the way capitec is handling our issue, the consultants are just so rude. i would not in any circumstance advise someone to bank with capitec bank.
Capitec Bank's replyOfficial
25 Feb 2022, 11:40Hi Jason
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply25 Feb 2022, 11:40
Official
Hi Jason
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank