Disappointed

My husband passed away on the 5 August 2021. I went to the bank for assistance as what ever funds were deposited into his bank account all the debits went off despite me sending all the companies all the required documents of his death. I went to Capitec to close his account, the lady was not even a little empathetic towards me, just told me go to court to get a letter to close his account. I was very shocked, as im not in a good space and im back to work so sitting in court is a little difficult right now. Why does it have to be so difficult to help us in our times of need Capitec?