Disappointed

Hi, I am disappointed but that's not my name my name is Noloyiso E-mail:*** Mobile numher:*** Account number:*** This is after I reviewed my transactions on the app, I have an amount of R300 that went off from my account on the 26th of July 2023. This payment was not authorized because the bank did not send an OTP to authorize this and I also did not get any SmS notification to advise that R300 has gone off my account.

I made a payment for zone fitness and I received a Authorization code to pre authorize that amount Capitec: Payment -R1219.00 from SAVINGS ACCOUNT; Ref ZONE FITNE NETCASH Town ZA; Avail R576.65; 26-Jul. Info ***,

Capitec is letting ****mers to bypass the security system, because had I received an OTP to Authorize the amount and had I received a SmS notification to report the purchase I would not be here. I believe that a financial institution should protect their clients by securing their banking. My banking is not secured if I cannot trust the bank with R300. I was at the Bellville Branch in Boston I was assisted by Zac and Kyle his assistance manager they have very dry customer service skills I must say,, I seat on the chair for an hour. Zac could understand where I'm coming from as a client I'm assuming that most client are complaining about the same thing. Zac called his manager for. Me Kaylee, the only thing that he was good at it googling this service or product and treatede like a lying customer who authorized the payment and just cannot remember, he asked a lot of questions about where I was and told me how this payment might gone out when I was paying, he could not careless about how I did not authorize it.

Who ever that is going to deal with this query, must be aware that I'm a sober client and I want my money refunded as soon as possible. The reason that I want my money refunded is because the bank is failing or failed to protect my funds, because i did not get OTP nor notification that means the mastermind is inside the bank and knows very well how to pin point and bypass the system. I'm not going to allow the Bank to make me part of the victims lastly who ever thinks that I should change the card should have a waver fee ready because I'm not paying for no card, Capitec let the ****mers access my banking now I have to be the one that sufferes financial decrement. Kind regards Noloyiso