Disappointed

I’m so disappointed in Capitec bank. After 2 days of waiting for feedback then someone cancelled my application without bothering to inform me. I then call your credit division and Gift tells me that there’s a hardlock on my profile. I don’t know what that means. He sends me to customer service to have the hardlock removed I get thuli who has no idea what I’m talking about. Now I’m going in circles trying to have this resolved. I have no any debit order nor debichecks on Capitec other than their insurance