Disappointed

Very unhappy with the process of opening a business account, completed the application when I needed to access the account online the digital profile was made for a person who's details did not reflect on the application. His ID number was used but he was not part of the application 5 week process, still haven't sorted it out, I opened a business acoiunt with FNB within 20 minutes. Very disappointing as I have had no issues with capitec before.