Disappointed

10 minutes ago i called Capitec customer service due to the fact that i have erronously overpayed an attorneys company that i owe.in my battle to contact this company in vain,i opted to call Capitec to check if they cannot assist me in retrieving the money which i paid via their app on 14 SApril 2022 and they are telling me that there is nothing that they can do.this is the bank that i have been banking with for over 10 years that is disappointing me this way.i know it was my responsibility to ensure that i am sending a correct amount but mistakes are done and can be undone with the help of your banking institution.I erronously paid R5000 instead of R500 and that has crippled me to an extent that i am thinking of banking somewhereelse because i know other institutions were gonna help in retrieving the money.