Disappointed

I helped my son open a new account. The information we got was that card delivery was free for new personal account debit cards. To our surprise, they charged us R100. When I disputed this on the app, Lance told me that it’s for credit cards only and later changed and said it’s for business cards only, on the exact same chat, they sent a message saying card delivery is free but he refused to acknowledge that and told me that R100 will not be refunded. Even after they themselves, said the delivery is free. Worst service ever.