JC
John C
1 reviews | Active since Dec 2017
01 Aug 2022, 11:30
Disappointed
Is Capitec just becoming another mediocre bank.... And here I was thinking that they had the right attitude and valued the customer/client But then I am sitting with an issue, get the WhatsApp number, register, send a request, and all of a sudden, after waiting for 45+ minutes, I realise that they are as pathetic as the next bank.... What happened, or are you just giving over to the African ways...
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Replies (2)JC
John C's updateReviewer Update
01 Aug 2022, 11:52And then, after almost an hour a lady eventually replies, only to tell me that 'a Send cash cannot be reversed as it gets automatically reversed after 30 days'
And that is it, 'Unfortunately, that is how our system operates', period, take it or leave it....
Just like that, and then just a 'Thank you for contacting us' and we are done....
No attempt to even try and assist, just 'that is how our system operates'....
So I have a choice, either wait 30 days, or withdraw the cash myself and re-deposit, incurring further charges... ***...
And that is it, 'Unfortunately, that is how our system operates', period, take it or leave it....
Just like that, and then just a 'Thank you for contacting us' and we are done....
No attempt to even try and assist, just 'that is how our system operates'....
So I have a choice, either wait 30 days, or withdraw the cash myself and re-deposit, incurring further charges... ***...
JC
John C's update01 Aug 2022, 11:52
Reviewer Update
And then, after almost an hour a lady eventually replies, only to tell me that 'a Send cash cannot be reversed as it gets automatically reversed after 30 days'
And that is it, 'Unfortunately, that is how our system operates', period, take it or leave it....
Just like that, and then just a 'Thank you for contacting us' and we are done....
No attempt to even try and assist, just 'that is how our system operates'....
So I have a choice, either wait 30 days, or withdraw the cash myself and re-deposit, incurring further charges... ***...
And that is it, 'Unfortunately, that is how our system operates', period, take it or leave it....
Just like that, and then just a 'Thank you for contacting us' and we are done....
No attempt to even try and assist, just 'that is how our system operates'....
So I have a choice, either wait 30 days, or withdraw the cash myself and re-deposit, incurring further charges... ***...
Capitec Bank's replyOfficial
01 Aug 2022, 16:30Good day John
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply01 Aug 2022, 16:30
Official
Good day John
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank