1 reviews | Active since Aug 2016
Disappointed
<p>So yesterday I went to the Mall to draw some cash, System Offline , I tried almost all the ATMs after trying capitec twice before I knew there was a shut down... I decided to go back home , Later I get an sms notifying me that I made a withdrawal!</p> <p>Why though? Why should it be my problem to get Capitec to reverse my money back? I'm broke for heavens sake!</p> <p>Yesterday I was told ... No we are aware of the problem , we going to fix and you should get your cash in the next 2 hours! Till now...?</p> <p>I call again , Spend my money holding for an agent , only to be told to wait again for ?</p> <p>Ai Dankie Capitec... It's weekend, Clearly I won't get that money , Irritating I tell you</p>
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Azalea Muller will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction..
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Azalea Muller will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction..
Complaint Management
Capitec Bank
I am at the bank now, It's frustrating to get an agent tell you one story then the next tells you another. The first thing I did was to call Capitec after receiving an sms that I had done a withdrawal. The first agent told me it should take 2 hours for my cash to be reversed only to be told by the next that it will take 3 working days ... Now I'm at the branch, the consultant called the same number with 2 references and she is told 7 to 12 working days... What should I believe now? Capitec has really disappointed me , They should just take the money, it wasn't my fault but I'm paying for it. I have to call them with my airtime only to be told stories... It's the only cash I had left, now I had to take leave because I lost my transport money ... ?!
I am at the bank now, It's frustrating to get an agent tell you one story then the next tells you another. The first thing I did was to call Capitec after receiving an sms that I had done a withdrawal. The first agent told me it should take 2 hours for my cash to be reversed only to be told by the next that it will take 3 working days ... Now I'm at the branch, the consultant called the same number with 2 references and she is told 7 to 12 working days... What should I believe now? Capitec has really disappointed me , They should just take the money, it wasn't my fault but I'm paying for it. I have to call them with my airtime only to be told stories... It's the only cash I had left, now I had to take leave because I lost my transport money ... ?!