SZ
Sinazo Z

1 reviews | Active since Sept 2018

07 Sept 2018, 09:52

Disappointed

Well I'm not happy with the fact that Capitec thinks they have a right to take money from my account just because I'm only one month in arrears with my loan without making any contact with me or whatsoever. I've made arrangements with them but still don't want to refund me. My kids had no bread to carry to school today thanks to Capitec. You'll don't even deserve that 1* rating

0
Replies (2)
Capitec Bank
Capitec Bank's reply07 Sept 2018, 11:54
Official

I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply10 Sept 2018, 09:29
Official

Good day Ms Zimase

As discussed telephonically, I trust that your issue is now resolved.

Viwe Bokveldt

Complaint Management

Capitec Bank

Best regards,