Disappointed

On 27 Oct I decided not to go to the branch to apply for a loan but rather do it online.I went into the capitec bank website did an online estimate was told how much I could for at the end of the process and that a consultant will contact me to proceed further,indeed the consultant called by the name of Clyde Arendse send me an e-mail and asked to respond with the necessary document I told him that will do it first thing Monday.On monday i e-mailed the necessary docs got no response then on Wednesday I decided to call to find out if the documents were receifed.Spoke to Clyde as I was told he is the only one who can help me he said he had not received the documents I then send the documents one by one then he said two of the payslips are still not getting through that was on the 1st of November,I went on to e-mail the missing docs which he still didn't get.What makes me angry and irritated is that I had to call him every time to check how far the application is,he even gave me a fax number after calling him again on the 7th november to again follow up the fax number kept saying engaged. On the 10th november i had to call yet again to be told by Clyde that the loan has passed 7 days and its been cancelled. I'm so disappointed because I have always received excellent service when went to the branch.I got my loan but thanks to Bayport did it online and within 3 days it was approved and paid.Capitec up your online process and improve your call center staff to be more efficient.