Disappointed

I opened an account with Capitec last year. Upon activating my account, I went into a branch to activate cellphone banking. With Capitec, you cant use internet banking, if you don't have have a cellphone. So I activated both. My cellohone banking was set up and everything was fine, until my cellphone broke. I tried downloading the app on my new phone and upon trying to access my account, I received an error message to go into the branch. I called the call centre to enquire as I need this service and they advise that I would indeed need to go into the branch. I find this highly inconvenient, due to the fact that I have to go into a branch everytime I get a new cellphone. This is terrible service as other banks allow this, why is it so difficult for Capitec to assist with a simple thing such as cellphone or internet banking.