Disappointed

Dear client services <br> I am writing this to you very sad and dissapointed with the service I received from 2 different Capitec Branches. Midrand Carlswald and Midrand Bouders.<br> <br> I was applying for a personal loan. I had brought my 3month bank statements,passport and pay slip as required.<br> As I was applying for the loan the sales person went through all documents and noticed that my pay slip was for July. I informed her that I would have to go to work as that's the only way I could have access. Mind you this was my day off. I returned with my most recent Payslip only for her to tell me that my bank statement starts in a way that she won't be able to see my 3rd salary. I left again to get this. When I got back the lady called my employers to confirm that I work there after all that she informed me that since I was on contract at work she would need my original contractual agreement to prove that I work there. I explained that I did not have a copy and by this time I was really upset as it seemed as if the lady did not want to process my loan