Disappointed

I requested a recall on an amount I had paid to a closed account with another bank over 4 months ago and this still hasn't been resolved. I called to follow up a little over a month ago and was told I would be called back with feedback. Today I call about issue and after their ridiculous verification process,I am told that I either need to go to the bank or wait 24 hours before calling back. I know things are a bit more strict and slow with lockdown but COME ON!!