Disappoint experience with Capitec bank customer service

Im extremely disappointed with Capitec Bank's customer service. When I reached out for assistance, I was acknowledged with a blue tick, but then the agent changed without warning, leaving me to start over.

To make matters worse, the wait times were excessively long with no explanations or updates. The only response was a generic "thank you for your patience" message, which felt insincere.

As a customer, I expect better. Capitec Bank needs to improve their communication and customer service.