JM
Justin M
1 reviews | Active since Apr 2013
01 Jan 2023, 06:31
Disappearing account!
Capitec has sent me 2 messages regarding the maturity of my tax free savings account. They have tried calling me once. In the one message they have said I can contact them, which I did, and I got told they would call me back. WHICH THEY NEVER DID. My tax free account has vanished/disappeared from my app! It seems the account with all my money no longer exists. Today is a public holiday, how am I to be helped! Terrible!
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
01 Jan 2023, 06:47Good day Justin
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply01 Jan 2023, 06:47
Official
Good day Justin
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JM
Justin M's updateReviewer Update
01 Jan 2023, 07:19Not particularly helpful when the next business day is 48 hours away and my account and money are missing and interest earned will not be earned.
JM
Justin M's update01 Jan 2023, 07:19
Reviewer Update
Not particularly helpful when the next business day is 48 hours away and my account and money are missing and interest earned will not be earned.