Disapointment

Capitec is the most pathetic bank that I have ever come across in my life last week on the 21st December I went to the bank and the lines was super long so I went to Nedbank ATM as the lines was shorter and I needed to get to work so I went where the lines was shorter then the ATM jamed and pulled back a 800 of my money I then called Nedbank who advised me to go to my bank which is Capitec who then advised me I must wait 30 business days I then went about calling and going to the bank for the last week for feedback and not once could they tell me what was happening after I have given them all the proof of what had happened I need my money and I trusted Capitec to get my issue sorted but they failed me.