Disapointing service: Capitec at Phoenix branch

I am highly disappointed and very engry at the service my mother received and this branch. Yesterday (6/2/2023) she deposited R2700 inside the bank because of one ATM that was working outside. However the money she deposited did not go through apparently the system was not working . I wander why was the money collected if they new the system is down. She was told to water for an hour so that it will reflect but it didn't she remained in ther for 4hrs with no help until they closed she was told to come back today, she has been at the branch from 9:00am till they closed at 18h00 with no luck of getting her money back, she has been asking for reversal but they refused to do it. It is very hurting that you can keep someone who is almost 60yrs at the branch the whole day with no help, I don't even want to know what the manager tried to do in this matter. It is a pity that I leave far from my mother but I would of drove to this **** branch and gave them a peace of my mind.