Disapointed in Capitec

Very disappointed with Capitec. Had a good experience with them, until a unauthorized transaction went of my card, thereafter the card was stopped. Taking that in consideration, I did not feel comfortable, to have my money in a account where it is not safe, so I want to close my account. When I went to a branch to close my account, they said that I must pay R65 for a new card, then only can they close my account. I do not want a new card, and I also do not want to pay R65 to have my account closed. I just want my account closed, without needing to pay more money.