Disapointed

I was a victim of a **** at the ATM,Realizing i was being ****** i ran into the wonder park branch to immediately stop my card so i dont experience theft .

The teller who assisted was rude and was struggling with logging on Im not sure if the incompetency was genuine or not as she asked for my Id number 10 times,while clearly we could use my Finger print as identification ? as said she cant log on..hence the card was not stopped till the ****** with drew my daily limit

I was then passed on by her to anthor consultant who looged on the first time and managed to stop my card but my money was gone,then called the call center and reported the matter

i was not pleased as it was all my savings and i reported the card on time,the previous consultant was rude when i said because of her lack of empathy and System knowledge we lost my families savings

The contact center did send a sms and gave me a reference number but up to so far no one called ...im really sad.