Direct Lending Poor service delivery

I’m truly frustrated by the level of incompetency of the direct lending department. I app**** for a loan online and was requested to send the documents on Tuesday, but guess what even now, though I was told that the “consultant will reach out to you ASAP…”, not even one consultant from that department has called me! I was the one who made follow ups and had faith yesterday when I sent another document to Kgothatso Setati - a consultant who never bothered to even upload nor update on the system! 24hrs surpassed still no update! I spoke to Busiswa Somlenze - she said the was a document outstanding hence I mentioned that I did sent it to Kgothatso. I forwarded the document again to Busiswa, around 11 today but she also didn’t get back to me! I called again few minutes ago and spoke to Aphiwe from direct lending - she hang up the phone while I was explaining to her my situation! This has to stop!

I have realised that in several occasions, these consultants whenever we follow up and tell them what’s happening and how long have we been waiting, the only reply they give you is “we will make a follow up and give you a call ASAP”. You will wait and wait with no luck!!!

This tendency must stop, hanging up on me while talking as if you bought me airtime is totally unacceptable. If you don’t want to work stay home, there are people who are desperately in need of jobs and I believe they would do better than you! STOP WAISTING MY TIME AND IMPROVE YOUR SERVICE DELIVERY!!!

TELL ME WHAT IS HAPPENING WITH MY APPLICATION OR JUST DON’T BOTHER IF YOU NOT GOING TO HELP!!

Kind regards,