Direct Lending pathetic

Hi Capitec,

I am being a loyal client of your bank since 2011, I banked with you now for almost a decade. My salary was paid into this account monthly and I always paid quite a huge amount of bank charges to your bank imagine December 2017 it was R 510 for one month only.

For this amount of bank charges, I demand service, Woodmead branch called me and offered a Credit card and but I declined. I gone to the app and saw on *** I qualify for R 7 114.81 credit on a personal loan over 6 months.

I contacted direct lending since last week Friday and the consultant who helped me was Monique Loofer ref ********** 1

I kept mailing her as she said she only accept PDF which was provided, we on mail 11 now and she haven’t confirmed if she received all my information.

I know these offers expire and by today perhaps I will be declined due to the delay on your end.

As the client I am the one who need to call the bank ongoing, I need to tell her where to look as she claim my salary for February was not deposited into my account.

I am extremely disappointed because these funds must go for my English lessons, the bank take no pride or priority to assist me.

I asked the branch to check they could not pick anything up and said perhaps she declined it, just to find out since then no application was done at all. (Just to find out she closed the application declined by branch which mean she do not LISTEN to the client at all.

If the bank does not resolve this matter urgently I will close my account, I can go to another bank you are not the only bank in South Africa.

Direct lending should be the cream of the lending department in the bank, the branch should not be ahead of you! We asked for simplicity not some circus, with a decline outcome because the bank delayed the processes or due to what she have done on my profile I might not qualify for a loan anymore. (Because her note state clear decline by branch) I never app**** at the branch I asked! I had to send 11 mails to get to a point where I realized this is poor service, her advice was why did you not apply in the branch...... How can you keep claiming you never receive any documents after 11 mails? seriously!

If this is not resolved you will not see me again banking with you including your publicity wasn’t that good in the media these days…..

So if the clients loose trust in a brand ensure your team shows the opposite !