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Tracy S
1 reviews | Active since Jul 2023
25 Jul 2023, 18:45
Direct debit suspension
I don't when want to rate this bank as I have been struggling to suspend my direct debit orders. Spoke to 4 people at the call center and a manager . Chatted to two advisors on the whatsapp line. Went into the bank trice with no resolution. No empathy shown whatsoever. Spent several hours on the call . Kept on being told that they don't have the updated to cancel or reverse it . The online app is of no service at all. What's the point of getting an option to cancel or dispute it when it's not even allowing one to do so.
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Replies (3)
Capitec Bank's replyOfficial
25 Jul 2023, 19:45Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply25 Jul 2023, 19:45
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
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Tracy S's updateReviewer Update
25 Jul 2023, 21:58How do I know this will be resolved? I have been told the same story more than I can count . If your the bank that I entrust with my financial account. Why is it so difficult to get the assistance you advertise to give your customers ? I honestly feel like switching banks because of a simple query which requires a simple resolution. I work in customer service myself . Yet when becoming a customer myself , the service is appalling. Utterly ridiculous.
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Tracy S's update25 Jul 2023, 21:58
Reviewer Update
How do I know this will be resolved? I have been told the same story more than I can count . If your the bank that I entrust with my financial account. Why is it so difficult to get the assistance you advertise to give your customers ? I honestly feel like switching banks because of a simple query which requires a simple resolution. I work in customer service myself . Yet when becoming a customer myself , the service is appalling. Utterly ridiculous.
Capitec Bank's replyOfficial
26 Jul 2023, 08:29 Good day Tracy
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply26 Jul 2023, 08:29
Official
Good day Tracy
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank