Digusted

All i wanted to do is change my debit order date to a new date as my pay date has changed they told me they cant do that. They want people to go in arrears so that you get charged double and customer service is horrible. Spoke to an agent and manager who was very rude and i was telling him the call is recorded his like i know it is and i can complain if i want to he didnt resolve anything just made the matter worst then when i asked for the recording to be sent to me his like no you cant get that. I then told him im going to report them to the national credit regulator because i was informing them of changes and they plainly ignored it. I hope the ombudsman will also be able to see this because how many people has gone through yhis like me i mean im doing this in advance im a good payer which is not in arrears but look how they treat you its like one customer dont make a difference to them and then i thought they more for the people ! Hell no!!! They are *******s!!! I was put on hold several times and i asked are they going to compensate me for this because i called in for a simple thing then the manager tell me no. I told him they are going to be liable or refund me for any unpaid devit orders his like no so i told him but its not my fault i the customer informed use of the pay date which they refused to change this all happened today on a peaceful saturday morning which turned to a horrific day!!!ans ontop of it i got no reference for the call all he kept on saying was i hope you have a good day and i wasnt evens done he jusy wanted to drop the call!!!