CN
Cobus N
1 reviews | Active since Aug 2011
21 Nov 2024, 14:50
Digital loops and little information
In general I am happy with Capitec. Do not however attempt to apply for any kind of loan facility on the Capitec app. The process itself might seem simple, but there is no record of your application and no timeline is given for when a consultant will contact you. Also do not try to contact Capitec on their Whatsapp channel. First the digital assistant will keep you in the same loop and if you eventually manage to speak to an agent, you will most likely be wasting your time - I have no spent nearly an hour on the channel and I am still none the wiser. Poor service.
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
21 Nov 2024, 15:08Good day Cobus. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply21 Nov 2024, 15:08
Official
Good day Cobus. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
CN
Cobus N's updateReviewer Update
21 Nov 2024, 15:31Is this - see copy of mail below - the level of client support of Capitec? Redirecting me to the same WhatApp channel where I just wasted more than your of my time? Pathetic.
Hello
Thank you for contacting us. We aim to make it convenient for you to contact us and get a response quickly.
For a faster response to your query:
use our 24hr WhatsApp *** or connect with an agent directly using this link WhatsAppClient Care Centre: ***
Emails are only checked during these operating times:
Monday – Friday, 8am – 6pmSaturday - Sunday and Public Holidays, 8am – 1pm
We aim to respond to emails within 2 business days.
Consider sending us your query on WhatsApp so that we can help you faster.
Please note that this is an automated response.
Sincerely
Client Care Admin
Hello
Thank you for contacting us. We aim to make it convenient for you to contact us and get a response quickly.
For a faster response to your query:
use our 24hr WhatsApp *** or connect with an agent directly using this link WhatsAppClient Care Centre: ***
Emails are only checked during these operating times:
Monday – Friday, 8am – 6pmSaturday - Sunday and Public Holidays, 8am – 1pm
We aim to respond to emails within 2 business days.
Consider sending us your query on WhatsApp so that we can help you faster.
Please note that this is an automated response.
Sincerely
Client Care Admin
CN
Cobus N's update21 Nov 2024, 15:31
Reviewer Update
Is this - see copy of mail below - the level of client support of Capitec? Redirecting me to the same WhatApp channel where I just wasted more than your of my time? Pathetic.
Hello
Thank you for contacting us. We aim to make it convenient for you to contact us and get a response quickly.
For a faster response to your query:
use our 24hr WhatsApp *** or connect with an agent directly using this link WhatsAppClient Care Centre: ***
Emails are only checked during these operating times:
Monday – Friday, 8am – 6pmSaturday - Sunday and Public Holidays, 8am – 1pm
We aim to respond to emails within 2 business days.
Consider sending us your query on WhatsApp so that we can help you faster.
Please note that this is an automated response.
Sincerely
Client Care Admin
Hello
Thank you for contacting us. We aim to make it convenient for you to contact us and get a response quickly.
For a faster response to your query:
use our 24hr WhatsApp *** or connect with an agent directly using this link WhatsAppClient Care Centre: ***
Emails are only checked during these operating times:
Monday – Friday, 8am – 6pmSaturday - Sunday and Public Holidays, 8am – 1pm
We aim to respond to emails within 2 business days.
Consider sending us your query on WhatsApp so that we can help you faster.
Please note that this is an automated response.
Sincerely
Client Care Admin
CN
Cobus N's updateReviewer Update
22 Nov 2024, 11:04This is going from bad to worse. Apart from once again wasting my time going to a branch in an attempt to sort this out myself, a rather unhelpful consultant simply said that she could do nothing. Now I have been waiting for more than half an hour to speak to an agent on your WhatsApp line to upload the required documentation. In the meantime, at 7 o'clock this morning, I received an e-mail from one Robin Rinquest, advising that he would be contacting me within 2 hours to discuss my complaint. Four hours later I had to phone your complaints department, only to be cut off and having to phone again. An enormous waste of time and money, is this the kind of service Capitec offers. In that case ....
CN
Cobus N's update22 Nov 2024, 11:04
Reviewer Update
This is going from bad to worse. Apart from once again wasting my time going to a branch in an attempt to sort this out myself, a rather unhelpful consultant simply said that she could do nothing. Now I have been waiting for more than half an hour to speak to an agent on your WhatsApp line to upload the required documentation. In the meantime, at 7 o'clock this morning, I received an e-mail from one Robin Rinquest, advising that he would be contacting me within 2 hours to discuss my complaint. Four hours later I had to phone your complaints department, only to be cut off and having to phone again. An enormous waste of time and money, is this the kind of service Capitec offers. In that case ....