Digital *****

imagine my surprise when i went into my app to try and buy airtime to realize my account had been cleaned out. This morning i went to the eastgate branch to try and get some clarity on what had happened, was met by an Indian gentleman who was very quick to tell me that they were offline and i should go to bedford centre as they would not be able to assist me at 38 weeks pregnant i had to ask him if there was no other option for me to get help other than going to bedford centre he then gave me a pamphlet and directed me to a phone (something he could have done from the onset) i spoke to an agent ( ref***5) who advised the funds had been transferred out via cash send from the primary account as well as the savings and they had already been withdrawn the last one being at chatsworth and sent from my number and asked if i had done a sim swap which i had not and she then stopped the app as well as all other digital platforms a consultant at the branch then assisted with changing my number and issuing me with a new card(I am grateful to the last lady that helped me she was patient with me and i wish i had met her from the onset as she called the call centre again to get the reference for my call). my challenge now is i am in no position to go to a police station and be sent from pillar to post to attempt to resolve this as recommended by the consultant over the phone who would i even be opening a case against? what is capitec going to do to ensure i get my savings back as i need these funds for my baby which can be delivered any moment now