Diepkloof Square Capitec Branch

I had an authorized payment from my Capitec bank account on Saturday and immediately stopped all my cards on my banking app upon getting an SMS notification on my Truecaller app.

I went to Diepkloof Square Capitec bank and was meet with an unpleasant service from a lady named Itumelang on Monday( Transact slip no:343), when I enquired to get a new debit card, little did I know that when your system updates for card limits, the SMS notification on Truecaller indicates "paid", so invariably a pop notification of that sort gives me issues cause I just had an unauthorized payment on Saturday. Without reading the full contents of the SMS I asked the teller, the teller duly rudely said read the SMS, which in true essence the SMS was just a limits update.

I take full charge that I did not read the SMS. The teller went on to say am I going to use Truecaller for all your bank SMS notification?

To my user experience with my Truecaller app, I have been getting notifications so nice. I just felt the way it was asked was first very rude and as client, the consultant has to calmly inform me if am misinformed about certain banking tips without being harsh and rude.

Secondly, I stand to be corrected does Truecaller have any bearing on me getting my Capitec bank notification or the interpretation of the notification, cause the same app was instrumental in giving me a notification of the unauthorised payment.

I really feel the consultant could have given me a good client experience instead of making me look retarted. It's poor service, utterly disappointing that clients are being treated in such a manner.