Did Capitec share my personal details and bank card with a third party?

I indicated to Capitec in person in a branch that I am perfectly happy with an SMS notification from the bank in the event that I have a new bank card that needs to be picked up.

That's the good news. The terrible news is that there is a third party that somehow had obtained my personal information, whereby they offer me an option to get a bank card via a courier. I never signed up for this obvious security risk, nor would I ever. Yet this third party courier company seems to be in possession of both my personal information, and a personal bank card.

Capitec or any other bank should not ever even consider such an option. One of the main reasons why I bank with Capitec is the biometric data that is collected when I am in a branch. This gives me as a customer the peace of mind that no changes can occur on my account without me being physically present and them having the fingerprint record to prove that indeed I were when changes were made. This is not a fool proof method and there have been breaches before, with for example credit card options not being honoured the way they were agreed to in person, but it is at least in principle a system that I trust and agree to. I do not agree with a third party obtaining my personal information at all, except in rare cases, and I do not ever wish to have a card mailed or couriered. That is not the level of service I have come to expect from Capitec, I am used to a higher standard.