MA
Mia A

1 reviews | Active since Mar 2009

31 Jul 2025, 23:29

Devisting from loan agreement

I have a loan with Capitec and every month I will get a sms saying that my next installment will be collected earlier the month. This is making things very difficult for me since I gave them a date for the installments to be collected on the same date every month , but instead it is being collected way sooner than stated on my loan agreement. That is breach of contract from the bank's side so I honestly do not appreciate the fact that they are deviating from the agreement we both agreed upon.

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Replies (2)
Capitec Bank
Capitec Bank's reply01 Aug 2025, 06:44
Official
Good day Muriel, Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day. Kind regards Capitec

Best regards,

Capitec Bank
Capitec Bank's reply01 Aug 2025, 12:52
Official
 Hello MURIEL 
 With reference to our telephone conversation.
 I trust that you satisfied with the outcome. We have proceeded to close your complaint.
 Kind regards
 Capitec Bank 

Best regards,