Despicable Service at Capitect Bank Bedford Centre

I went to Capitec Bank at Bedford Centre in Bedfordview to deposit money. While I was in the process of depositing, the machine shut down and did not provide any confirmation. I explained the situation to the lady at the entrance, who informed me that I needed to lodge a dispute and handed me a ticket number to wait for one of the consultants.

When it was my turn to be assisted, a lady named Teneal Macpherson helped me. After I explained my situation, she realized that I was trying to deposit into a business account. She mentioned that she needed to call Business Banking. After logging a call with them, she was told it would take five business days, which I found unacceptable since the money was intended to pay for an operation.

I expressed my frustration to her and emphasized the urgency of my situation. Teneal then walked over to speak with the Branch Manager, Doohan Viljoen. I overheard him suggesting that she try to call someone named Maria to escalate the matter. I was disappointed by Mr. Viljoen's casual demeanor regarding my case. Despite hearing me express the urgency of the funds for a medical procedure, he appeared indifferent and simply walked past me.

Teneal returned and called the same Maria. While I couldn't hear the details of their conversation, I assumed that she was instructed to email Maria for escalation. Meanwhile, Mr. Viljoen continued attending to other issues instead of intervening. Feeling frustrated, I approached Teneal and asked what the next steps were. She informed me that she was emailing the department to escalate the matter.

At that point, I lost my patience and asked Teneal to write down her name and her manager's name due to the poor service I was receiving. When Mr. Viljoen approached, I told him that he hadn't even bothered to intervene. As I expressed my anger, he walked away, saying he had many clients to attend to, showing no apology or empathy. To him, I was just another client making noise in his branch.

This is not the first time I’ve heard about the terrible service at the Capitec Bank in Bedford Centre. It all makes sense now; the service is absolutely despicable. i walked out because it was evident that my case was not going to be resolved. A bank that is been used by many but does not regard their clients emotions... its 13;47 and no one has called no emailed with feedback