Despicable Service

My bank account was debited before my salary actually came in. This has happened 3 times (3 different months). I contacted the bank on each occasion and it happened yet again.<br> <br> I contacted the Client Care Center on the 22 January with all relevant information and I followed up 4 times since (have the emails to prove it!) but no one has come back to me. The Capitec policy (promise) is a 5 day SLA.<br> It's gone 17 working days, why would they not come back to a client even after following up in duration?<br> <br> This is very worrying, inconvenient and stressful as it will impact negatively on my credit rating and I really don't have the time to continue dealing with this inefficiency.<br> <br> * Also for a client to make additional payments (over and a above the monthly repayment) on a loan, Capitec doesn't allow a EFT, you have to go to the branch for this, in this time when everything is electronic and convenient.<br>