DESPICABLE OF CAPITEC

You go offline then the next thing I have an unauthorised transaction 😡 For every transaction processed from my account there is a consent/pin requested to confirm - now tell me who authorised a R1036.86 CRUNCHYROLL International payment from my credit card ???

There's no contact for this company - I have no interest in visiting a cartoon website let alone subscribe.

I'm certain that I did not subscribe with them - how did they get my card details???

WHY IS THERE NO ADEQUATE INTERNAL CONTROLS TO DEAL WITH AND PREVENT *****?

I DID NOT HAVE ACCESS TO ANY OF MY BANKING SERVICES ON THE 05/08/2022 - MAKE IT MAKE SENSE: 1. EXPLAIN HOW DID THIS TRANSCATION TAKE PLACE WITHOUT ME CONSENTING TO IT BECAUSE YOU WERE OFFLINE AND BY NO MEANS I WOULD HAVE RECEIVED A PUSH MESSAGE TO AUTHORISE IT? HOW DID I SUBSCRIBE TO IT? 2. I WANT THIS PAYMENT TO BE REVERSED INCLUDING THE INTERNATIONAL PROCESSING FEE OF R3.00 AS SOON AS POSSIBLE AND 3. I SHOULD NOT BE CHARGED ANY ADDITIONAL FEES PERTAINING THIS

BTW; I HAD SPENT [THIS MORNING ONLY] MORE THAN 30 MINUTES ON THE LINE WITH YOUR CUSTOMERCARE/CREDIT DIVISION/***** AND THAT HAS TURNED FUTILE - WOW! I LOSE MONEY AND AIRTIME JUST BY BEING IN BUSINESS WITH YOU

JUST KNOW THAT SHOULD THIS NOT BE RESOLVED TO MY SATISFACTION - I WILL BE CLOSING ALL MY ACCOUNTS AND MOVE MY MONIES ELSEWHERE. THIS IS A LOT OF MONEY TO LET GO JUST LIKE THAT!