TM
Thuledu M
1 reviews | Active since Sept 2015
29 Nov 2025, 09:02
Desperate need for help
Desperately in need for Capitec to help me bury my mother. Inception date of funeral policy was June 6. She passed away on Thursday after a short illness. I spoke to someone and begged but nothing I know what the document says I am begging you after I've been a loyal client. I was under the impression that cover did start 6 June Please I am in a very desperate position
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Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
29 Nov 2025, 11:14Good day Thuledu, you are speaking to Hope, ☺ thank you for considering Capitec as your credit provider of choice.
Best regards,
Capitec Bank's reply29 Nov 2025, 11:14
Official
Good day Thuledu, you are speaking to Hope, ☺ thank you for considering Capitec as your credit provider of choice.
Best regards,
Capitec Bank's replyOfficial
29 Nov 2025, 11:15Thank you for making us aware of your ordeal. We can only imagine how difficult this time must be and we would want to assist you in the best possible way. Kindly provide us with the deceased ID number and allow us some time to investigate your matter.
Best regards,
Capitec Bank's reply29 Nov 2025, 11:15
Official
Thank you for making us aware of your ordeal. We can only imagine how difficult this time must be and we would want to assist you in the best possible way. Kindly provide us with the deceased ID number and allow us some time to investigate your matter.
Best regards,
Capitec Bank's replyOfficial
29 Nov 2025, 11:53Due to no response, I will end the agent chat. You may respond when you are ready.
Best regards,
Capitec Bank's reply29 Nov 2025, 11:53
Official
Due to no response, I will end the agent chat. You may respond when you are ready.
Best regards,
TM
Thuledu M's updateReviewer Update
30 Nov 2025, 16:41Hi Hope I do apologize for my delayed response. It's been a heavy day
My mom's ID
***
I also went to the branch and tried to get help
They have put in the claim but advised the decision is entirely up to the insurance division to make the decision
I am pleading
Please
My mom's ID
***
I also went to the branch and tried to get help
They have put in the claim but advised the decision is entirely up to the insurance division to make the decision
I am pleading
Please
TM
Thuledu M's update30 Nov 2025, 16:41
Reviewer Update
Hi Hope I do apologize for my delayed response. It's been a heavy day
My mom's ID
***
I also went to the branch and tried to get help
They have put in the claim but advised the decision is entirely up to the insurance division to make the decision
I am pleading
Please
My mom's ID
***
I also went to the branch and tried to get help
They have put in the claim but advised the decision is entirely up to the insurance division to make the decision
I am pleading
Please
Capitec Bank's replyOfficial
08 Dec 2025, 14:02Hello Thuledu, we regret that we were unable to resolve your matter, and hope that our explanation has provided you with clarity. Once again, we sincerely apologise for any inconvenience the matter may have caused you. Kind regards Capitec Bank
Best regards,
Capitec Bank's reply08 Dec 2025, 14:02
Official
Hello Thuledu, we regret that we were unable to resolve your matter, and hope that our explanation has provided you with clarity. Once again, we sincerely apologise for any inconvenience the matter may have caused you. Kind regards Capitec Bank
Best regards,