LL
Lerato L

1 reviews | Active since Jun 2023

06 Jun 2023, 15:49

Deposits

I’m at Capitec Bank in Park Station upstairs, we’ve been waiting for MORE than an hour to deposit money. Only one ATM is working ideally in such a situation people depositing money should be allowed inside to deposit but the horrible staff is refusing. A bank with over 2million clients. The treatment is absurd. And no fault to the bank it’s self but the staff is tarnishing the name of the bank. Elderly people are waiting in queue just to deposit for over an hour. No one is calling the maintenance department for fix the technician problem of the other machine. Inside the branch there’s only a few people so the employees can help with deposits inside the branch. Terrible experience!!!!!!

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Replies (1)
Capitec Bank
Capitec Bank's reply06 Jun 2023, 19:07
Official
 Good day Lerato

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank