aM
anthea M

1 reviews | Active since Aug 2014

05 Feb 2020, 08:34

Deposited money into a closed standard bank account

I deposited R2000.00 to a standard bank account on the 24th of January 2020 and later that day i was informed by my friend who i was depositing the money to that the account is closed.

I then called capitec last week to request a reversal and i was charged for it.

It has now been 10 days and the money has still not returned to my account and when i called capitec yesterday i was told by the consultant that the payment shows as successful on their side and therefore there is nothing they can do

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Replies (2)
Capitec Bank
Capitec Bank's reply05 Feb 2020, 12:41
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply13 Feb 2020, 13:12
Official
Good day Anthea M

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank