aM
anthea M
1 reviews | Active since Aug 2014
05 Feb 2020, 08:34
Deposited money into a closed standard bank account
I deposited R2000.00 to a standard bank account on the 24th of January 2020 and later that day i was informed by my friend who i was depositing the money to that the account is closed.
I then called capitec last week to request a reversal and i was charged for it.
It has now been 10 days and the money has still not returned to my account and when i called capitec yesterday i was told by the consultant that the payment shows as successful on their side and therefore there is nothing they can do
Helpful (0)
Replies (2)0
Replies (2)Capitec Bank's replyOfficial
05 Feb 2020, 12:41I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply05 Feb 2020, 12:41
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
13 Feb 2020, 13:12Good day Anthea M
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply13 Feb 2020, 13:12
Official
Good day Anthea M
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
