Deposit not reflecting dispute

I am not happy with capitecs service I went to deposit money only for the atm to go out of service and the money didnt reflect in my account, i went into the branch immediately they said the only thing they can do is to log a call, 4 hours later no one has contacted me

They dont have sense of urgency and lack care to their customers. After all this ordeal i think this is where my journey ends with this bank