Deposit not reflecting

Yesterday the 7th of September 2025, someone made a deposit to my account on one of Capitec ATMs in Cape Town CBD, while she was making a deposit of R2000 an ATM went offline or out of service while it was processing the deposit, the funds did not reflect on my account. She went to the bank today the 8th of September 2025 to report it and it was investigated. While doing a follow up the following information was received: Update on *** Your service request has been declined and closed. We did not find any funds at our device. For more info, please contact Client Care on ***. Kind regards

@capite - I would like this matter to be investigated further ASAP because an amount of R2000 can not just disappear while it was inserted in your ATM machine.