Deposit gone wrong

Good day, so on the 1st of February 2021 I went into Doonside Mall Capitec to make a deposit. I had R2000 in hand. I made the deposit, to find out that teller on that day made an error and said it was R1000 instead of R2000. This is inspite of the machine that counts money telling him it was R2000 and not R1000. At that time of reporting this matter at the branch I told the Branch Manager that I think it was human error as it was late on the day of deposit.

The following day when I went back into the branch the gentleman that was the teller that day started to defend himself... I then said no one said you took it. But we would like the matter to be dealt with asap and I needed the money back.

After two whole weeks of waiting I get a response from the branch manager stating that I can not be assisted due to the fact that they have counted the money.

My question still lies here.... What about an investigation... Further am I to just accept this and move on???

Please assist

I then was told that I should wait Five working days and I did so... In fact it took the