Deposit Failure

I have my capitec account for over 4 years all of a sudden when wanting to withdraw funds my pin is incorrect but it works on my app. Then the consultant assists me to changing it after multiple attempts. I then mention to the consultant I want to deposit funds, I do the deposit the machine tells me process failed but my funds are not returned. No one mentions that Fidelity is busy with the machine I could have made use of a different machine or not processed the deposit. I am then provided with a reference number and consultant Cleo says refund will take place within 24hours (the biggest lie I have ever heard) this takes place on October 1st 2022. On October 3rd I missed a call from Capitec and I attempt to call back but to no avail as I cannot be transferred to that department. Today is October 7th and still no communication if I do not call. Your service is appalling and I am disgusted that your consultants are not unaware of the processes you follow. To date I have received R550 from a R2800 and I honestly don't care what investigations need to take place because the machine would provide you with the information you require. Clearly you have many *********** staff from consultants to finance employed for your company and this needs to be addressed because your clients should never be treated this poorly.