AA
Asanda A

1 reviews | Active since Sept 2021

16 Sept 2021, 21:00

Deposit canceled but money not returned CAPITEC BANK

I'm at the capitec bank atm outside the bank in Cathcart road Queenstown, I have just deposited money and it took the money and said deposit canceled, I'm very frustrated and annoyed because now I have to wait 24 hours before I get any assistance as per the call center agent, this money is needed urgently I deposited because these day's one cannot walk around with cash but now CAPITEC IS ALSO JUST TAKING OUR MONEY

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Replies (1)
Capitec Bank
Capitec Bank's reply17 Sept 2021, 05:59
Official
Good day Asanda 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank