***** DEPARTMENT USELESS

Your fees might be low but you are just as *****ulent as the *****sters! On 21 June 2024, there was *****ulent deductions of my Capitec account, and so I have heard, from a few other people as well. I immediately called the ***** line, my card was stopped. This the police case, affidavit the next day at the Baywest branch. The transactions were refelcting pending for a few days. Capitec needs 21 days to investigate... Today, 22 July 2024, the 21 days expired and they attempted to get my money back but no luck. This email I received today. But while those transactions where pending, they did NOTHING. I did not approve any international transactions purchases, no OTP, no Push notice, no nothing. Yet, the bank I trust with my money had a security breach and I am to pay. Days after this incident, Capitec had a new option on their banking app, to turn off International purchases... Those payments were pending for 3 days but Capitec needs 21 days and then says sorry they can't track the money... They tried to retrieve it. If action was taken when the case was opened, money would have been retrieved. I am livid as I lost almost R4000, the banking fees, new card fees, having to make debt to get through the month. All banks should be insured against this? Why must I pay for Capitec's error? This needs to be investigated and Capitec needs to give real answers and give clients their money back. If I had approve, done an EFT, I could understand, but this was of no knowledge and no notice when I checked my account, I was in tears. Today I feel like I was ****** for the second time, first the ****mers and now from Capitec.

I hope someone can give some advise of have Capitec take responsibility. I will not let this go!