Department REFUSED to speak to me

Really disappointed at the bad attitude and no care of the credit department supervisor. My loan account is in advance and i still payed my usual installment a week before my debit order usually goes off. So when my account was debited again on pay day i phoned in to reverse the debit.

today again another debit goes off. i call in at credit to reverse it and im told it will take an hour to do so. i requested to speak to the department supervisor because i URGENTLY needed the funds and he refused to speak to me. His name as i was told by the consultant Ashleigh Megonde.

when i got off the phone i called client care and my reversal was done while i hold on the phone. Such a big shame for a wonderful bank like this have an employee who totally doesnt care about clients and has a stinking attitude to serving us. Pure disgrace