***** DEPARTMENT DOESNT EXIST AT CAPITEC

My mother noticed money has been missing from her account, she than contacted the bank and they informed her that there are transactions that have been going off her account using the app and purchases were made from CODE Shop, firstly my mother doesnt have the app nor does she have internet banking, the last time she had the app was a year ago, it was blocked and when she went to the bank to try and re-activate it she was unsuccessful no sms are on the phone for the said transactions, the agent can see the transactions but she cant, no help is offered, the case is not even transfered to the ***** department, i even suggested that they check the IP address the transactions were made from clearly they are not interested in assisting a pensioner, they just want to push the blame, i am so disgusted by this bank, t