***** department and customer service unable to dispute my online purchase

Hi capitec I'm so upset with your service I made an online purchase on a *****ulent website posing as Woolworths I then phoned immediately for help at ***** department and was transferred to customer service where I was told that the amount wouldn't be able to be reversed without even asking for any of my details I then called back to ***** and got a lady who tracked the payment and saw the purchase in the ***** department but advised I'd get help from customer service and transfered me there again the agent who assisted me said the payment was pending to the merchant and told me to wait 30 days and if I had not received a parcel to call in and they would escalate it

If my payment is still pending why can't you assist me with blocking it before it reaches the *****ulent merchant, I'm so dissatisfied and this was really such a bummer please tell me there is something you can do to help me