***** DEPARTMENT AKA FLOP DEPARTMENT!!!!

Hi- together with my mom (account holder) had a rather unpleasant experience with your ***** department (Mr. Molemo is very unprofessional- he put the phone down on us deliberately because he couldn't answer our questions- spoke to him on Saturday morning): We have an ongoing case that's long overdue & the withheld funds are greatly inconveniencing my family. Nedbank (originator of investigation) cleared the investigation & all the other banks released funds to the recipients but not CAPITEC! & there's no indication why you guys aren't releasing the funds? They've been overdue since 27 March & the impact is getting worse & worse! Reference for query logged: ***0 & reference from Nedbank, for funds to be released: A***0. I WOULD APPRECIATE AN URGENT RESOLUTION TO THIS. Failure to do so- I will be taking Capitec to the ombudsman of which I will also be seeking financial losses due to this *********** costly exercise, my mom cannot be in and out your branch, calling & whatsapping like you are you are not a reputable branch. They need to work on their 1st call resolution.