Dent review listing at capitec bank only. No help from them.

Capitec bank out of no where stops my credit card and blocks it. Apparently their systems are showing that I have been listed on debt review. ONLY their systems. Nowhere else on other platforms such transunion, experian or even the NCR does it show that I have a debt review listing under my name. I have logged a dispute at the bank on 1 April 2025 and till now, no response, when I go to branch they call the debt review department for feedback and all they say, "we are still working working it", they also refuse to tell me which berau they using so I can know where they get their information from, where the NCR told me I have the right to know as I am their client.