1 reviews | Active since Sept 2016

02 Apr 2020, 16:59

Denied payment holiday.

I am being denied a payment holiday because of my employer ending my work contract, AFTER the president of South Africa initiated the payment holiday, to help alleviate the tress.

How am I not allowed a payment holiday like the rest of the countey, because of my work contact being ended, which law states this? I am only having endless isues with Capitec bank. First ylu list me on itc for an issue on your side, then i have tl fight to get you to remove it because of ylur fault, and now I am being denied a payment holiday?

I would like to please ask that someone in a Management position get hold of me and discuss thia as tonthe exavt reasons why. I am denied help from my bank. I am furious and humiliated by your response to me. You are inconsiderate and completely unhelpful. Especially when I am in a clinic because of a mental break down due to all of this cobid 19 things.

I will go to the media again, because this seems to be the only way your staff is willing to give any assistance.

Pathetic!

0
Replies (2)
Capitec Bank
Capitec Bank's reply03 Apr 2020, 08:26
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention. 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply03 Apr 2020, 16:56
Official
Good day

As discussed telephonically, I have advised accordingly.

Kind regards
Complaint Management
Capitec Bank