1 reviews | Active since Apr 2011
Denied opening of bank account
I have had numerous issues with Capitec bank and their debit order processes! just didnt make sense so i closed my Capitec account and decided to open a new one, start afresh!
After the Capitec consultant saw my old ID book with glue on it, yes, glue from the Government offices as my ID was coming apart and the "glue"is visible. Glue, mind you that has come from Government Printing and not me. when the gentleman at SARS saw the ID coming apart he kindly stapled the ID book. So Capitec consultant saw the glue and stated that she cannot assist me as the ID book as glue! i stated that is not me and it comes from SA Home Affairs, beyond my control! she reiterated, she cannot assist me!! wow, i was gobsmacked and walked out red faced! opened an account at Standard Bank now...
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank