Denied an access on my husband’s account after he passed away instead it was blocked

My husband passed away on the 30 April, then I went to the bank asking for help with all the proof that I’m his wife with 3 kids also affidavit stating the fact the money that I need is from the rentals and I need to pay the bond, buy electricity of which I showed them we were left with 1unit and I was told I need to do a notification of death but the account will not be closed up until the funds are transferred to me. The service consultant Nadia Mnqwazi from Canal walk instead of doing that she blocked the account that made not to be able buy the electricity not even pay the bond. Then I went to the Goodwood mall Capitec then again the manager with service consultant made me feel as I’m stilling the money that belongs to my family especially my kids. The did even listen they told me the bank account is blocked and theirs no way for me to access it I must come with the letter from the court.

Capitec acts as a God while servicing people supposed to be their priority. They know that the letter of authority takes long to get it , what about the needs that needs to covered by the money that they are keep. I have school fees to pay, food, electricity to buy and the bond to pay.

It’s even worse that’s not even my husband’s money it’s our money from the rentals. Sies Capitec bank you belong in the apparent time.