DK
Danja K

1 reviews | Active since Feb 2017

24 May 2023, 19:34

Denied access to my own money

Absolutely shocked and livid beyond words. I made only 2 swipe purchases today (coffee, and some fabric) and when I got to a petrol station I tried to swipe for a water and a sandwich. They tried 4 different machines, all said DECLINED despite money in my account. I called in the call center and they claim (listen to this !!) YOU HAVE EXCEEDED YOUR 30 SWIPES IN 30 DAYS LIMIT.

I HAVE NEVER HEARD OF SUCH A THIING. Upon perusing my agreement with the bank, I also see no such thing. 20 transactions a day, yes. not 30 swipes per 30 day cycle.

So, essentially, I was told to sit there until midnight when the cycle "resets" and I can purchase my water and fuel (thankfully the attendant didnt put the fuel in by then)

Subsequently, I have been on the phone to them non stop for 4 hrs trying to get help. They either cut me off, put me on hold for 20min, or change the story. They then tell me to log on to change my temporary limit. This also didn't work. So here i sit, 4 hrs later, unable to use my card or get fuel.

Time to close my account and switch banks. I pay monthly fees to be denied access to my own money ?? wow.

0
Replies (2)
Capitec Bank
Capitec Bank's reply24 May 2023, 19:36
Official
Good day Danja

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank
DK
Danja K's update28 May 2023, 20:17
Reviewer Update
... and then your PATHETIC customer care don't resolve the problem, preferring to email you that they closed the case and ignore you... wow Capitec Customer Care Service Capitec