1 reviews | Active since Feb 2017
Denied access to my own money
Absolutely shocked and livid beyond words. I made only 2 swipe purchases today (coffee, and some fabric) and when I got to a petrol station I tried to swipe for a water and a sandwich. They tried 4 different machines, all said DECLINED despite money in my account. I called in the call center and they claim (listen to this !!) YOU HAVE EXCEEDED YOUR 30 SWIPES IN 30 DAYS LIMIT.
I HAVE NEVER HEARD OF SUCH A THIING. Upon perusing my agreement with the bank, I also see no such thing. 20 transactions a day, yes. not 30 swipes per 30 day cycle.
So, essentially, I was told to sit there until midnight when the cycle "resets" and I can purchase my water and fuel (thankfully the attendant didnt put the fuel in by then)
Subsequently, I have been on the phone to them non stop for 4 hrs trying to get help. They either cut me off, put me on hold for 20min, or change the story. They then tell me to log on to change my temporary limit. This also didn't work. So here i sit, 4 hrs later, unable to use my card or get fuel.
Time to close my account and switch banks. I pay monthly fees to be denied access to my own money ?? wow.
